ABOUT THE AUTHOR

Leona Bohles brings 13 combined years of experience across the dealership, manufacturer warranty, and extended aftermarket warranty industries. Throughout her career, she has worked closely with contract agents, finance managers, service managers, sales managers, and customers, giving her a practical understanding of warranty and Vehicle Service Contract concerns from many perspectives. Her extensive customer service experience includes supporting contract holders, explaining coverage and contract terms in clear language, answering questions, and helping people navigate concerns with confidence. Leona brings that firsthand knowledge to this book with a professional, personal, and approachable voice, helping consumers better understand their options and make informed decisions.

Her approach is informed, balanced, and approachable: ask the right questions, compare options carefully, and understand the details before making a commitment. Through this book, Leona equips readers to make thoughtful decisions, avoid common misunderstandings, and choose coverage that fits their needs and budget.